57% of Customers are not very likely to use a business that doesn’t respond to any reviews at all.

Quick Takeaways

• AI may help people discover a business, but it rarely earns trust by itself.
• Customers still check Google, reviews, photos, websites, and business listings before deciding.
• Your website and trust signals need to support what people find in AI search.
• The goal is still simple: be seen, be trusted, and be chosen.